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Operations Manager | Construction Protective Services | New Orleans/Baton Rouge, LA
We are looking for a professional candidate who is searching for a
position that includes both hands on experience and office environment.
This position will be responsible for the daily running of this office
including scheduling, dispatching, technicians, payroll, HR and other
administrative duties. In this position, you will be responsible for
recruitment and staffing of our contract security sites, as well as
employee relations, problem solving, loss prevention reporting, and
scheduling of officers.
This is an extremely fast paced environment and requires a detail
oriented person who enjoys hard work and is anxious to please our customers.
This position may lead to other rewarding positions depending upon the
success of this individual. It is the desire that this position will lead up to
a Branch Manager position, depending upon the performance in this current
role, growth of business, etc... You should understand the emphasis of
this position is in pleasing our customers and motivating your staff.
Please see our website at: http://www.ecamsecure.com
The Operations Manager is responsible for leadership of all branch
operations with the objective of increasing profitability, growth and
sustainability. In this position, you will report to an area manager
who will guide you and groom you while in this position. Attains short and
long-term objectives for profit, growth, and employee and client
retention. These objectives are achieved through the delivery of
excellent customer service and efficient business management. Manages
the daily operation of all client service functions within a designated
territory. This position requires exceptional internal and external
customer service skills, recruitment experience, computer proficiency
and a willingness to get your hands dirty.
ESSENTIAL FUNCTIONS: (not limited to)
- Reviews and responds daily to financial and other business management
information provided by corporate systems.
- Will oversee a staff of up to 7 people.
- Meets operational goals, to include overtime, direct labor, claims,
site visits, response claims and weekly branch recap reports.
- Serves as a key point of client contact to ensure the delivery of high
quality customer service. Evaluates service quality and initiates any
necessary corrective action in a timely manner.
- Maintains a positive, professional environment in full compliance with
applicable laws, regulations, policies and procedures. Ensures that
staff members understand and comply with applicable laws, regulations,
policies and procedures.
- Ensures ample staffing levels by overseeing the recruitment, selection,
orientation, training, development, scheduling and retention of high
caliber officers, staff and supervisors. Ensures that every person is
treated with dignity and respect. Plans, assigns, and directs work;
coaches associates, and carries out disciplinary actions, as necessary.
Supports staff as appropriate in carrying out their respective
responsibilities.
- Coordinates resources for the effective use of all vehicles. Maintains
employee/driver eligibility in accordance of company safety policies.
- Provides client support in security planning, assessments and surveys,
and reviews and updates post orders.
- Works with clients, account executives, support staff and risk
management to ensure appropriate security solutions are provided at
every site. Reports to risk management on reported or suspected losses, and
unresolved inadequate client security programs.
- Provides input on and champions company initiatives; promptly and
effectively resolves human resources and administrative issues and
facilitates administrative and operational programs. Works
cooperatively with corporate resources according to company requirements.
- Responsible for directing field supervisors to insure that they are
scheduled according to operational needs; are punctual, remain alert,
understand all post orders, and maintain a professional appearance.
Provide equipment and material as necessary for all activities.
- Communicates clearly and effectively with maintenance personnel to
insure
problems are repaired in a timely fashion.
- Responsible for initial and ongoing training. Ensures training is
documented and follows policies set forth by the corporate office.
Evaluate and maximizes field supervisor's and officer's potential.
Reviews monthly training bulletins with all field supervisors; provides
all appropriate functional training for site.
SECONDARY FUNCTIONS: (not limied to)
- Responsible for company property in their possession; maintain safe
driving habits, regular maintenance of vehicle, condition of vehicle,
use of phones, radios, tools, equipment, etc.
- Performs annual reviews of branch staff.
- Sales Incentive Program
EDUCATION/EXPERIENCE:
- Bachelor's degree in business administration or related field; or a
minimum of 6 years of progressively responsible experience in field
related to the security or other services industry and/or profit center
business management, or equivalent combination of education &
experience.
- Experience in all functional areas is key and must possess strong
change management and communication skills.
JOB SKILLS: (not limited to)
- Knowledge of business operations management and human resources
administration.
- Maintain professional demeanor and appearance.
- Fluent in English speaking skills, and use as the primary language for
communication. Must have strong verbal, problem-solving and follow-up
skills; and the ability to coordinate and perform several tasks
simultaneously.
- Excellent interpersonal and communication skills.
- Use of personal computer, email, MS Word, Internet and spreadsheet
software, company provided timekeeping and billing systems.
- Ability to think strategically, synthesize business data and develop
solutions.
- Planning, organizing and leadership skills.
- Strong customer service and service delivery orientation.
- Ability to interact effectively at various social levels and across
diverse cultures.
- Ability to be an effective leader and member of project teams. Ability
to facilitate progressive change.
- Ability to take initiative and achieve results.
- Understanding of contract security operations.
- Ability to handle multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- Reading and analyzing reports.
- Directing, motivating, training, coaching, and disciplining staff in a
positive manner.
- Ability, on a consistent basis, to perform work activities requiring
cooperation, instruction, persuasion, and/or speaking with others.
- Maintaining composure in dealing with authorities, executives, clients,
staff, media and the public, occasionally under conditions of urgency
and in pressure situations.
OTHER REQUIREMENTS:
- Regular use of vehicle required in the performance of duties.
- Must be able to multitask an be able o resolve problems with
customers in a timely and courteous manner
- Responding to emergencies and incidents after hours if needed.
- Must have valid drivers license.
- Must be able travel up to 10% of the time.
- Must be able to work a flexible schedule.
- Frequent travel to client sites for site visits, loss prevention
reports
and site surveys.
- Frequent lifting and/or moving up to 10 pounds and occasional lifting
and/or moving up to 25 pounds.
- Occasional walking, reaching with hands and arms, stooping, kneeling,
crouching and crawling in the performance of site surveys and loss
prevention reports.
- Physical requirements:
- Eyesight sufficient to read, write and operate equipment
essential to this position.
Close vision, distance vision, and ability to adjust focus.
- Must have manual dexterity to manage telephones and computer
equipment simultaneously and with respect to other duties.
- Hearing sufficient to communicate with team members and
personnel.
- Must be able to sit for long periods of time.
- Must be able to maintain visual acuity and alertness for long
periods of time.
If you are interested in this position, please forward your cover
letter and resume. You should understand that this is a fast paced environment
and will rely heavily upon an individual who is highly organized,
computer literate, and able to manage multiple tasks and motivate the staff. If
this sounds like you, we may want to meet with you.
Benefits:
This position comes with Medical Benefits, Sick and Vacation
days, 401K, Pe-paid Legal, Credit Union, AFLAC, Life Insurance, vehicle
to utilize while working, etc...
Please see our website at: http://www.ecamsecure.com
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